Privacy Policy

1. Information We Collect

At SKINEAV, we collect personal information that you provide to us directly when you request a consultation or free assessment, contact us via phone or email, book an appointment through our booking platform (Vagaro), or enroll in our training programs.

This information may include:

• Contact details such as your full name, email address, and phone number.
• Details regarding your skin concern (e.g., scars, stretch marks, vitiligo, skin type, treatment history) and photos submitted voluntarily for consultation assessment.
• Appointment preferences, notes, and booking dates.
• Payment and billing information processed securely via third-party payment providers (we do not store full credit card details on our servers).
• Technical usage data collected automatically when you visit our website, such as IP address, browser type, device information, and pages visited (via cookies and analytics tools, including the Meta Pixel).

2. How We Use Your Information

We use the information we collect to:

• Evaluate your inquiry and provide honest, professional assessment regarding camouflage tattoo suitability.
• Schedule, confirm, and manage your appointments and consultations.
• Communicate directly with you regarding appointment reminders, aftercare instructions, or updates.
• Comply with local health, safety, hygiene, and paramedical tattooing regulatory standards in Vaughan and the Province of Ontario.
• Measure the effectiveness of our advertising campaigns and website performance (e.g., via Meta Pixel event tracking such as PageView, Lead, and Schedule events).

3. Protection & Confidentiality of Client Photos

We treat client skin photos and medical disclosures with the highest level of confidentiality. Before-and-after photographs are never published, shared publicly, or displayed on our website, social media, or marketing materials without your explicit written consent. Photos submitted for online assessments are reviewed exclusively by Evelyn Alvares Vega and our certified staff.

4. Cookies, Analytics & Meta Pixel

Our website uses cookies and similar tracking technologies to analyze trends, administer the site, and track user movements around the site. We use the Meta Pixel (Pixel ID: 3857257614513375) to measure ad performance and understand actions taken on our site (such as booking requests). You can disable cookies through your browser settings at any time, though some features may be impacted.

5. Third-Party Services

We may utilize trusted third-party service providers to support our operations:

• Vagaro: For online appointment scheduling and calendar management.
• Meta (Facebook/Instagram): For advertising analytics and pixel tracking.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights & Data Retention

Under Canadian privacy laws (including PIPEDA), you have the right to request access to the personal information we hold about you, request corrections, or request deletion of your information, subject to legal or medical record retention requirements.

To exercise these rights, please contact us directly at hello@skineav.com.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the updated policy.